OFFICE ASSISTANT

Provide customer service, administrative, secretarial and clerical support, and maintain an efficient office environment.

 

Status: Part Time/Seasonal. Potential to grow to a full time position.
Wage: Minimum wage until you exceed 3 month probationary period

 

Minimum Qualifications/Experience:

● Telephone/Receptionist/Administrative Assistant experience: 2 years preferred.
● Customer Service experience: 2 years preferred.
● High school diploma or equivalent education.
● MUST be able to multitask in a very high paced desk position.
● Experience with Word and Excel.
● Competent computer and internet skills.
● Phone etiquette.
● Numeracy and literacy skills.
● Must pass a background check.
● Ability to multitask.
● Organization and planning skills.
● Work management and prioritizing skills.
● Verbal and written communication skills.
● Ability to problem solve.
● Attention to detail.
● Honest and reliable.
● Ability to work individually or as a team.

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Environmental/Working Conditions:
• Ability to work under and handle stress in an appropriate manner
• Affinity for animals preferred
• Exposure to fluctuations in temperature
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Duties and Responsibilities:

● Work a minimum of two 10-hour shifts per week during low season, and two 12-hour shifts per week during high season. Flexibility in days

   available to work.
● Understand AZA and the overall importance of being an accredited facility.
● Be familiar with website orientation, tour details, and pricing.

● Vacations/Time Off given with advanced notice and appropriate coverage.
● Present yourself in a professional/clean manner.
● Customer service in person and via phone/email.
● Greet the public and guests, check in reservations, and provide information as needed.
● Assist guests with purchases and donations.
● Deal with customer/guest complaints or issues as needed.
● Make and manage reservations, answer sanctuary and tour questions, and follow all policies and procedures.
● Prepare and coordinate daily tour schedules with staff.
● Direction of phone calls.
● Monitor, answer and forward incoming emails on a timely basis.
● Coordinate calendar appointments and communicate as needed.
● Maintain office filing and storage systems.
● Assist director and staff as requested.
● Reminders of calendar events (classes, office updates/changes/upcoming appointments and events).
● Ensure that office supplies are stocked.
● Keep the office area clean and tidy.