NO CANCELLATION POLICY
If you cancel, don’t show or reduce the number of people in your party, you will be charged the full amount and it will be considered a donation to the Center.
PREPAID TOURS cannot be cancelled, changed, or rescheduled.
These include the FULL MOON TOUR, FULL MOON FEEDING TOUR, ANNUAL SPECIAL EVENTS, KIDS TOUR, ALL INTERACTIVE TOURS - ULTIMATE ALPHA, PROFESSIONAL PHOTO, VIP TOUR, MEET&GREET, and FOX PHOTOS. There are no refunds for these events. If you are unable to make it, your prepayment will be considered a donation. We will be happy to provide a donation receipt.
STANDARD and FEEDING TOURS will be able to reschedule (1) time only during winter/low season (September 8th-May 11th). You must contact us no later than 3pm on the date of your reservation to reschedule. No exceptions. If your original Standard/Feeding tour reservation was on a Saturday or Sunday, you will only be able to reschedule it to a weekday, Tuesday through Friday.
A few exceptions may be allowed, such as the closure of Highway 24 due to an accident or other unforeseen circumstances making it impossible to get to the Center in a timely manner. We will consider individual circumstances on a case-by-case basis. Please know that some exceptions may not be granted and are dependent upon the situation.
PLEASE call us at 719-687-9742 on or before 3pm that same day. If the lines are busy, please email us at: [email protected] or leave a voicemail before 3pm.
NO RESERVATION IS FINAL
until we have called you to confirm the reservation at the number you provide.
If you don’t hear from us by 9 am
the next morning please call the office at (719) 687-9742.
Dress code rules DO NOT APPLY
to STANDARD TOURS.
ONLY TO INTERACTIVE TOURS